We are committed to sharing the excitement we experience when we discover the treasures are able to sell to our customers and private residential clients. It is therefore very important to us that our customers are happy with their purchase. In the interests of conducting our business in a fair and just manner, Coote&Co. has developed a policy to guide our behaviour in the course of our relationship with you, our customers. This policy sets out the terms and conditions of sale to which our customers are consenting by virtue of their accessing and use of the Coote&Co. website.
Quotes are valid for 30 days and are inclusive of GST. Goods remain the property of Coote&Co. until paid in full. We are not required to provide a refund or exchange upon change of mind. It is a the customers responsibility to double check measurements suit your requirements and by arranging a deposit you are confirming the standard measurements or listed measurements on the quotation are suitable. A consideration should be made to the hand-made nature where slight imperfections are expected and are to be embraced.
Time frames will be estimated once deposit or full payments are made and where unexpected delays occur Coote&Co. will be sure to keep customers well informed. Coote&Co. communicate with third party suppliers and sometimes delays are out of our control.
All lighting sold by Coote&Co. will be wired to Australian standards and therefore suitable for Australian electrical sockets.
Shipping is not included or the responsibility of Coote&Co.
Dye lots, timber stains, paint colours and finishes may vary from samples and images. Joins between timber of hand carved and built furniture will be evident and different pieces of timber take to stain differently. This detail is to be expected and celebrated as it shows it’s bespoke nature. Where items are made bespoke proportions will be altered and approved by Coote&Co.
Wholesale and interior design customers are offered a set discount of 10%. Coote&Co. reserves the right to alter or revoke this discount without notice.
In the unlikely event that Coote&Co. cannot supply the proposed items a full refund will be made for all monies received.
Coote&Co. accepts payment by bank transfer as per a customer or clients order request where invoices will be emailed or posted where requested. All prices listed are in Australian dollars, and are inclusive of 10% GST. Please refer to your invoice to see the deposit or full amount requested where appropriate. Items are to be collected and balances outstanding are to be paid for within 5 business days of completion. If an item cannot be collected within this time frame a storage fee of $15+GST per piece per week will be charged.
While Coote&Co. strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.
Coote&Co. does not provide warranties of any kind on any of its products or on any information provided on the Coote&Co. website. Many of the items available at Coote&Co. are antique and may have slight flaws and imperfections which are, in our humble opinion, part of their charm and value as pieces that have their own unique story to tell. We endeavour through our descriptions and stock images to ensure that our customers are aware of any flaws and imperfections in the items they may wish to purchase. If you have any queries in relation to a specific piece listed for sale online which may have imperfections, please contact us for further information at firstname.lastname@example.org or by phone at +61 3 9525 0578.
Neither Coote&Co., nor its employees, agents or contractors are liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
Coote&Co. reserves the right to update the terms and conditions set out herein without notice.